Product orders are placed the same day if place before 2pm EST Monday through Friday. Orders placed after 2pm will be placed the next business day (Monday thru Friday). Items will be shipped the quickest and most cost efficient means possible for the item unless alternate means (Next Day Air, 2nd Day, etc) is requested.
Due to the nature of medical equipment such as slings where a persons body or fluids may come in contact with the product, returns are not possible as in accordance with government laws. Lifting systems such as floor lifts are refundable only if the item is deemed defective. If you have more specific questions about return policies, please contact us directly at 877-766-1066.